Q1. The robot doesn't respond. * Make sure you press the Power Switch to ON .
* Make sure the battery of your robot is not critical low.
* Check if the batteries in the remote have enough power when it's controlled by the remote.
* Make sure the distance between the remote and the robot is within the effective range(5m/16ft) when it's controlled by the remote.
Q2. The remote doesn't work. * Check if the batteries in the remote have enough power.
* Make sure you press the Power Switch to ON .
* Make sure the battery of the robot is not critical low or it doesn't drain completely.
* Make sure the distance between the remote and the robot is within the effective range.
Q3. The robot stops working suddenly. * Verify if the robot is trapped or stuck.
* Check if the battery of the robot is critical low.
* Make sure you did not press the
Q4. The robot cannot start the scheduled cleaning. * Make sure you press the Power Switch to ON .
* Check if the scheduled time is set correctly(AM/PM).
* Check if the battery of the robot is low or critical low.
* Check if you have cancelled the schedule(s).
* If the status of the robot is abnormal, it can't start the scheduled cleaning.
Q5. The suction power is weak. * There are three levels of suction power available for this model. Please try to press min Created with Sketch. MIN / max Created with Sketch. MAX on the remote to adjust the level.
* Empty the Dust Bin and clean the Filter .
* Replace the HEPA inside of the Filter .
Q6. The robot produces loud or sharp noises. * The robot will produce some certain sound when cleaning, which is normal. Please arrange your cleaning time to avoid being interrupted by the sound.
* If a sharp noise is heard, please check if the Main Brush or the Side Brush is tangled with any objects.
* Check if the robot collected the objects that can make noise inside of the Dust Bin .
* When the robot needs your help, it will beep. You can check what's happened to it.
Q7. The robot won't charge. * Check if the Power Indicator on the Charging Base lits up.
* Make sure the Charging Contacts on the robot are aligned with those on the Charging Base .
* Clean the Charging Contacts with a piece of dry cloth (alcohol is not recommended).
Q8. The robot cannot return to the Charging Base. * Remove the obstacles around the Charging Base so that the robot can detect where it is.
* Check if there is a long distance between the robot and the Charging Base . If yes, the journey will take more time.
* Check if the battery of the robot is critical low.
* Clean the part where there are sensors on the Bumper and the Charging Base .
Q9. The Main Brush on the bottom of the robot cannot work. * Check if the brush is stuck by some objects; if yes, please remove them and clean the brush.
* Make sure the brush and its lid were installed properly.
Q10. The route created by the robot is not described as instructed. * The robot is finding and returning to the Charging Base .
* Please directly contact us.
Q11. The cleaning time becomes shorter or less than 100 minutes. * The cleaning time varies with the cleaning mode, the suction power level and the material type of the surface.
* If the robot is not fully charged, the cleaning time will be shorter.
button on the remote.
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