Frequently Asked Questions
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* Make sure you press the Power Switch to ON.
* Make sure the battery of your robot is not critical low.
* Check if the batteries in the remote have enough power when it's controlled by the remote.
* Make sure the distance between the remote and the robot is within the effective range(5m/16ft) when it's controlled by the remote.
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* Check if the batteries in the remote have enough power.
* Make sure you press the Power Switch to ON.
* Make sure the battery of the robot is not critical low or it doesn't drain completely.
* Make sure the distance between the remote and the robot is within the effective range.
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* Verify if the robot is trapped or stuck.
* Check if the battery of the robot is critical low.
* Make sure you did not press the X button on the remote.
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* Make sure you press the Power Switch to ON.
* Check if the scheduled time is set correctly(AM/PM).
* Check if the battery of the robot is low or critical low.
* Check if you've cancelld the schedule.
* If the status of the robot is abnormal, it can't start the scheduled cleaning.
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* There are three levels of suction power available for this model. Please try to press / on the remote to adjust the level.
* Empty the Dust Bin and clean the Filter.
* Replace the HEPA inside of the Filter.
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* The robot will produce some certain sound when cleaning, which is normal. Please arrange your cleaning time to avoid being interrupted by the sound.
* If a sharp noise is heard, please check if the Main Brush or the Side Brush is tangled with any objects.
* Check if the robot collected the objects that can make noise inside of the Dust Bin.
* When the robot needs your help, it will beep. You can check what's happened to it.
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* Check if the Power Indicator on the Charging Base lits up.
* Make sure the Charging Contacts on the robot are aligned with those on the Charging Base.
* Clean the Charging Contacts with a piece of dry cloth (alcohol is not recommended).
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* Remove the obstacles around the Charging Base so that the robot can detect where it is.
* Check if there is a long distance between the robot and the Charging Base. If yes, the journey will take more time.
* Check if the battery of the robot is critical low.
* Check the part where there are sensors on the Bumper and the Charging Base.
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* Check if the brush is stuck by some objects; if yes, please remove them and clean the brush.
* Make sure the brush and its guard are installed properly.
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* The robot is finding and returning to the Charging Base.
* Please directly contact us.
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* The cleaning time varies with the cleaning mode, the suction power level and the material type of the surface.
* If the robot is not fully charged, the cleaning time will be shorter.